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Terms & Conditions that protect your account and payouts

When you open an account with apk sp777, you agree to our Terms & Conditions.

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apk sp777 Terms & Conditions that protect your account and payouts
DISPUTE & HELP

How to raise a question about these Terms & Conditions

If you have questions about how our Terms & Conditions apply to your account, or if you believe we have not honoured them, reach out to…

Live Chat Open the chat widget in your account lobby.
Email Support Send your query to [email protected] with your account ID.
In-Account Help Go to Menu > Terms & Help to see our full policy, file a…
YOUR DATA & SECURITY

How we protect your information under our Terms & Conditions

We handle your account data—name, payment method, email, phone, gameplay history—according to our Terms & Conditions and Indonesia data-protection expectations.

Encrypted Deposits

All DANA, OVO, GoPay and QRIS transactions use bank-level SSL encryption. Payment data leaves our system in seconds. We keep only your deposit confirmation and payout record.

Account Verification

We verify your identity at signup and before large withdrawals using cross-checks with your payment provider. This protects you from fraudulent account access and unauthorised payouts.

Gameplay Logs

Every bet, spin and table action is logged with a timestamp. These records let us investigate disputes, honour Terms & Conditions fairly and prevent account misuse.

Password & Two-Factor

Set a strong password at signup. Enable two-factor authentication in your account settings via SMS to your registered phone number for added security.

Withdrawal Holds

We reserve the right to hold withdrawals for up to 48 hours if account activity or payment method appears unusual. We'll contact you via email to verify before releasing funds.

Data Requests

Email [email protected] with 'Data Request' in the subject line. We provide a full copy of your account data within 14 days or explain any restrictions under our Terms & Conditions.

Frequently asked questions about our Terms & Conditions

These answers cover the most common questions we hear about account rules, payments and your rights under our Terms & Conditions.

If you close your account, we keep your gameplay and payment history for 24 months for compliance. You can request a new account after 30 days. If you closed due to a dispute, we'll review it first. Contact support to confirm your closure reason and eligibility to reopen.

Minimum deposit is Rp50,000 via DANA, OVO, GoPay or QRIS. Maximum daily withdrawal is determined by your account status and payment method limits. Your bank or e-wallet may also set their own caps. Check your account settings for your current limits or ask support.

A breach is using multiple accounts, depositing from someone else's payment method, using automated betting tools, or engaging in prohibited patterns. We may suspend your account, forfeit winnings and keep your balance pending investigation. We'll explain the breach in writing within 48 hours of any action.

Yes. Email [email protected] with 'Data Request' or 'Account Deletion' to receive a full copy of your personal data or request permanent account closure. We respond within 14 days. Deletion is irreversible; we'll keep transaction records for 24 months for legal compliance.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5–30 minutes after verification. During peak hours or if we're verifying your identity, it may take up to 24 hours. We'll send you a confirmation email and SMS when your payout clears to your wallet.

Open a dispute in your account under Menu > Disputes or email [email protected] with your account ID, the game name (e.g. Dragon Tiger, Egypt Book of Mystery), bet amount and timestamp. We'll review the gameplay log and payment record. Most disputes are resolved within 24–48 hours.

No. We do not sell or share your personal data for marketing. We share only payment information with your bank or e-wallet provider and may provide anonymised gameplay stats to game studios for improvement. Regulatory bodies may request account details where local law requires it.

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